Terms of Use

General Provisions 

Welcome to the EMEO TEAM LTD website (hereinafter referred to as “the Site“), which enables the online purchase of products from the EMEO brand (hereinafter referred to as “the Products“).

EMEO TEAM LTD, PCN 516167897, is the entity that owns the rights to the Site, and it or its authorized representatives grant access to the Site subject to the terms outlined below.

The terms and conditions of use of this Site apply equally to all genders, and the use of masculine language is for convenience purposes only.

The headings of sections are provided for user convenience and navigation and shall not influence the interpretation of the terms and conditions of this Site.

The terms and conditions of use of the Site, together with the privacy policy and “cookies” policy (hereinafter collectively referred to as “the Terms of Use“), constitute the foundation for any use of the Site in any configuration, including as an application and through any computer or other device (including mobile phones, tablets, handheld computers, etc.), and exclusively govern the legal relations between the company and every visitor, viewer, and/or user of the Site and/or any information contained therein and/or any component or function of the Site, directly or indirectly (hereinafter referred to as “the User” or “the Customer“).

Any use of the Site, including browsing and accessing it, as well as any action taken on it, including purchases made, constitutes the User’s acceptance and agreement to the Terms of Use. Each User of the Site, by virtue of their use, declares and confirms that they have read the provisions of this regulation, that they agree with them, and that they are authorized, whether by law or by the necessary permits or approvals, to use the Site.

Please make sure to review and stay updated on the Terms of Use, as these may change from time to time at the sole discretion of the company, without any obligation for prior notification. Users shall have no claims or demands against the Company, the Site, or any of its representatives in relation to this.

The Site is offered to the public “as is” (“As Is”). Nevertheless, the Company works diligently to ensure that the displayed content is as accurate and complete as possible; inaccuracies or unintentional errors may occur. The Company accepts no responsibility or liability for such occurrences.

The Company reserves the right to cease the operation of the Site at any time (partially or entirely) at its sole discretion, without obligation to provide prior notice of cessation of operation.

The Company may block a User or prevent access to the Site, either temporarily or permanently, at its sole discretion and for any reason. This includes instances where, in the Company’s sole opinion, the User has acted or attempted to act on the Site or in connection with it contrary to any law and/or the provisions of the Terms of Use or in a manner that may or will harm the Company, its brand, or the Site.

Records maintained by the Company, including electronic records of activities performed on the Site and details entered by the User, will serve as conclusive evidence of the correctness of the actions taken.

The Company retains exclusive discretion to modify the list of content and/or services available on the Site, alter its structure, appearance, design, the scope and availability of content and/or services, and any other aspect regarding the Site, without the necessity of notifying the User, who shall have no claims or demands towards the Company regarding any such changes or any issues that may arise during their implementation.

Only the provisions within this regulation shall be binding upon the Site and the Company. In instances where there is a contradiction and/or inconsistency between the terms set forth in this regulation and any stipulations elsewhere on the Site or in any other context (referred to in this subsection as “the Other Source”), the terms in this regulation shall prevail, even if they are presented prior to the “Other Source,” and regardless of any references to this regulation in the Other Source or the specificity of the Other Source related to the relevant matter—provided that the Other Source does not expand the rights of the Company and/or the Site and does not diminish the obligations and/or liabilities of the Company and/or the Site.

1. 1. 2. Products, Prices, and Ordering Process on the Site

Purchases made on the Site are for personal and private consumption only; wholesale purchases and/or those intended for resale, or any other non-personal purchases are prohibited.

The Company has the exclusive discretion to determine whether a purchase made on the Site is personal or wholesale. Given this, the Company reserves the right to cancel any purchase it deems to be a wholesale order or if the quantity of products exceeds six (6) items.

Only Users who have explicitly provided their consent in a computerized manner may purchase products on the Site, including consent to receive electronic documents from the Company before receiving the first electronic document, and only as long as they have not revoked this consent.

Only a User who has completed the necessary actions for registration on the including filling in the required details on the designated registration page, is permitted to make purchases.

Additionally, only Users who possess an active email address connected to the internet, which they have provided during registration or while placing an order, may purchase products on the Site. The User declares that by submitting their email address, they consent to receiving communications from the Company, including those related to order processing, in accordance with the information they have provided.

To purchase and order products via the Site, the User must select the desired products for purchase, including size and color, on the “Product Page.” After the selection process is completed, the products will be added to the User’s “Shopping Cart,” initiating the order processing and payment procedures, during which the User will be required to provide and complete necessary details, including credit card information.

It is the User’s responsibility to ensure that all required details are provided accurately, completely, and timely. The Company assumes no liability for any errors resulting from the submission of incorrect information or any issues that arise as a consequence. In the event that the products are returned to the Company due to inaccurate information, the Customer will be responsible for any shipping and handling fees incurred.

Providing false information or using credit card details unlawfully constitutes a criminal offense, and individuals doing so may face legal action, civil claims, and criminal charges, including claims for damages caused to the Company due to disruption of website operations. The Company reserves the right to cancel any order if it determines that false, incomplete, or inaccurate information has been submitted.

Payment Methods

Purchases and payments on the Site can be made exclusively via credit card or other pre-approved manners.

Upon completing the order, fulfilling the necessary details as described above, and receiving confirmation of the order from the Customer, the Company will verify the credit card details with the credit card company. This requires authorization from the credit card issuer to charge the provided credit card.

Once the order process concludes and pending the approval by the credit card issuer, the Customer will receive a confirmation email at the provided email address, containing validation of the transaction, including necessary transaction details as required by law (hereinafter referred to as the “Transaction Receipt“). If the confirmation of the purchase and/or the Transaction Receipt is not received by the User for any reason, the User should promptly inform the Company.

It is specified that the charge for the product and shipping costs will be processed via the credit card immediately upon completion of the order, only after receiving authorization from the credit card companies regarding the charge. Thus, the transaction will be deemed approved by the Company.

In the event the transaction is not authorized by the credit card company, the User will receive appropriate notification. In such a case, the order will be treated as if it was not completed.

The Company invests considerable effort to ensure that the product images displayed on the Site accurately reflect the products offered. However, it is clarified that the images are for illustrative purposes only; there may be noticeable differences between the actual products and those depicted in images, including discrepancies in features or specifications.

All prices displayed on the Site next to product images are quoted either in US dollars or in New Israeli Shekels (NIS) and include VAT if and when applicable, unless expressly stated otherwise. These prices do not encompass shipping fees, and the binding price is the one communicated to the User during the completion of the order process.

The Company endeavors to update product prices and shipping fees on the Site in real-time (hereinafter referred to as “the Prices“). However, prices are subject to change, and discrepancies may arise between the price at the time of product selection and the price at order completion. If prices are updated before the order process is finalized, the customer will be charged according to the updated prices. For clarification, the Company will not be liable for any discrepancies in pricing.

Prices on the Site may differ from prices in Company stores and/or from those in other third-party stores that sell the products.

The Company may conduct promotions and/or offers and/or discounts on the Site, under conditions it determines, which may include implementing them exclusively on the Site and not in the Company’s physical stores or vice versa, at the sole discretion of the Company. The Company reserves the right to terminate any discount, offer, or promotion immediately and without limitation, including without prior notice. Generally, overlapping discounts/offers on items available on the Site will not be permitted (unless expressly stated otherwise).

The assortment of products displayed on the Site and offered for sale is subject to the Company’s discretion, which retains the right to update, substitute, or cease offering products, remove out-of-stock items, and adjust sizes and/or colors as necessary, all at its sole discretion.

The Company reserves the right to update and actually does update, from time to time, the product prices on the Site and the shipping rates without prior notice. The binding price is the one communicated to the customer upon completing the order process.

Orders placed on business days after 14:00 or on non-business days will be considered, for delivery purposes, as orders placed on the following business day.

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The Company is not liable for any delays, issues, inaccuracies, or misrepresentations caused by the external shipping provider. In no event will the Company be responsible for any delay in the delivery of goods due to circumstances beyond its control, including, but not limited to, acts of God, strikes, or any disruptions, including but not limited to issues with computer systems, telecommunication failures, or email service issues. Delays and/or issues may occur due to a high volume of orders and shipments during special promotional periods on the Site. Such delays are not the responsibility of the Company, and the Customer cannot make any claims against the Company regarding this matter.

In addition to the provisions stated herein, and without prejudice to them, the terms and conditions of the shipping company or any other entity through which the Company sends the products shall also apply to every shipment made via the Site and shall bind the User.

The Company is not responsible for any damage or loss incurred regarding a product that has left its possession, including, but not limited to, upon request from the customer or as a result of their instructions, which may include, but are not limited to, authorizing the delivery to be left at the door, in the electrical cabinet, or with any third party.

It is expressly stated that once the order has been finalized, there can be no changes made to the chosen shipping method.

The shipping fee will be displayed at the end of the order process on the website and prior to the actual payment. The shipping fee, if applicable, will be charged at the time the order is placed, in addition to the product’s price.

Deliveries will be made only to areas serviced by the external courier company, and will be subject to the courier company’s policies, including their commitment to delivery timelines.

In areas where access is restricted according to the courier’s policy, the Company and/or the courier may deliver the shipment to the nearest possible location to the customer, which is accessible, provided prior arrangement with the customer is made. Moreover, it is the customer’s responsibility to ensure, at the time of placing the order, that the package can be delivered to the desired address.

The order will be supplied after the purchase process is complete, provided that the customer possesses a valid credit card that can be charged and settled in Israel, and that the credit card company has approved the transaction as well as any other conditions specified in these Terms of Use.

The delivery timelines provided do not apply to items that are out of stock. In cases where a product listed on the Site is out of stock, and this is only discovered after the order has been placed, the Company will contact the customer, and they will not be charged for the unavailable product. For the avoidance of doubt, the Company will not be obligated to sell the product, and the customer will not have any claims or lawsuits against the Company regarding any damage incurred in this regard, including but not limited to purchasing the product from a third party at a higher price.

In cases where it is suspected that the purchase is made in connection with a wholesale transaction and/or involves more than two identical products and/or is intended for resale by the customer or on behalf of another party, or any other purchase that does not constitute a genuine personal and private acquisition.

Force Majeure

In the event that circumstances of “force majeure” prevent the Company from executing the proper management of the Site, delivering products to the customer, or fulfilling other commitments, the term “force majeure” includes, but is not limited to, acts of war or terror, computer malfunctions, telecommunication failures, disruptions to other communication systems, sabotage, epidemics, and security events. Under such circumstances, the Company reserves the right to cancel the transaction or to propose an equivalent alternative item to the customer, at its sole discretion and based on the circumstances of the cancellation. Should the transaction be canceled or the customer agree to the Company’s proposal, the Company will assume no responsibility or liability for any damages incurred by the customer or any third party, including, but not limited to, losses resulting from purchasing products or services from a third party at a higher price.

In the event that any errors or technical issues are encountered during the promotion of products for sale on the Site, including pricing errors, descriptions, or shipping details.

If any issues or delays in the supply chain occur, preventing or delaying the delivery of the product in a timely manner or at all.

Exchanges of Products at EMEO TEAM main Store

Exchanges of products (not due to defects) and/or receiving credit for products purchased on the Site can be performed at any of the Company’s main store located in Tel Aviv Israel, except for outlet locations and subject to the available inventory at that location. Customers must present the invoice received via email or proof of purchase.

Exchanges or credits will be permitted only if the product is in suitable condition, has not been used, and is still in its original packaging.

The value of any credit note issued will match the actual amount paid for the product, excluding shipping costs, as stated on the invoice at the time of purchase.

The Customer’s right to cancel a transaction does not diminish the Company’s right to seek damages in the event of a cancellation and/or return of products if the Company determines that their value has decreased, including due to deterioration or changes in their condition while they were in the Customer’s possession and/or as a result of the Customer’s actions.

For the avoidance of doubt, it is emphasized that the exchange policy for products in the Company’s physical stores does not apply to products purchased on the website.

Cancellation of Transactions by the Company:

EMEO TEAM reserves the right, at its sole discretion, to terminate operations on the Site at any time, and/or to cancel a purchase transaction made by the Customer, and/or to decline to approve a Customer order, including, but not limited to, under the following circumstances:

1. 1. • If the Customer’s credit card details have not been correctly captured in the system, or if the complete and accurate details of the Customer are not provided.
      • In any instance where the provisions of these terms or other Terms of Use have been violated or where actions contrary to the law are attempted by the Customer, including if the Customer engages in behavior that appears unlawful and/or inappropriate and/or violates legal regulations.
      • If it becomes evident that the Customer provided incorrect details during the transaction process and/or thereafter.
      • Due to actions or inactions on the part of the Customer that may or might harm the Company and/or any of its representatives and/or disrupt the proper functioning of the Site and/or affect any third party.
      • If there is concern, at the discretion of the Company, that the payment for the purchase won’t be received and/or that the Customer’s credit card has been blocked or restricted for any reason, and/or if the transaction is not authorized by the credit card company.
      • If the Customer owes any debt to the Company or to any affiliated entities and the debt has not been settled despite the due date for payment having passed.
      • If a product goes out of stock after or before a sale is made (but prior to shipping to the Customer). In such cases, the order will be canceled, and the Company will not be responsible for any damage incurred by the Customer or any third party, including, but not limited to, damages resulting from purchasing the product from a third party at a higher price.
      • In situations where the Company suspects that the purchase is related to a wholesale transaction and/or involves more than two identical products and/or is intended for resale by the Customer or on behalf of another party or involves any other transaction that does not constitute a genuine personal and private acquisition in good faith.
      • In any scenario where, by reason of “force majeure,” the Company cannot effectively manage the Site, deliver products to the Customer, or fulfill any other obligations. In this context, “force majeure” refers to events including computer malfunctions, telecommunication issues, other communication system failures, sabotage, pandemics, and security-related incidents. Under these conditions, the Company reserves the right to cancel the transaction or propose an equivalent substitute product to the Customer at its discretion based on the circumstances. Should the transaction be canceled or if the Customer agrees to the Company’s proposal, the Company will not be liable for any direct, indirect, consequential, or incidental damages incurred by the Customer or any third party, including, but not limited to, damages arising from the purchase of products or services from a third party at a higher price.
      • In cases where any errors or technical issues arise during the presentation of products for sale on the Site, including pricing discrepancies, product descriptions, or shipping details.
      • In situations where there are disruptions or delays in the supply chain that hinder or delay the timely delivery of products.

Confirmation of Receipt of Official Communications, Informational Notices, and Receipt of Electronic Documents

During the registration process on the Site and/or while placing an order, the User is required to provide an active email address. The User declares that by supplying their email address, they consent to receive messages from the Company, including notifications related to the execution of the order, in accordance with the information provided.

As part of the website experience, including during the registration or ordering stages, the User is offered the opportunity to subscribe to official communications from the Company via the Site, which may include, but are not limited to, marketing materials, promotions, offers, and various updates concerning products. Should a User not wish to subscribe or wishes to unsubscribe from the mailing list after registration, they may do so by clicking the appropriate link at the bottom of the communication sent to them or by contacting the Company’s customer support using the contact details provided above.

Informational notices sent by the Company and/or by third parties (such as delivery services) related to the sale and/or provision of products ordered by the User-including via email and/or SMS-will pertain to the chain of actions required from the time of an order through to the actual delivery of the purchased products to the User (including returns, if requested). Such communications are not considered “advertising messages” or “commercial communication” in any manner, and the User expressly consents to receive these notifications.

The purchase of products on the Site is only permitted for Users who have expressly provided their computerized, explicit, and affirmative consent to receive electronic documents from the Company prior to receiving the first electronic document, and as long as this consent has not been revoked.

The Company may, but is not obligated to, according to its sole discretion, send feedback questionnaires to purchasers requesting their opinions on the product they have purchased.

By uploading user-generated content to the Company’s website, the User assumes full responsibility for that content. The Company is not obligated to monitor, screen, filter, or track content uploaded by Users (including reviews) and therefore, the User who uploaded the content bears sole responsibility for any damages incurred by the Company as a result of that content, including indemnification of the Company and any related entities for any costs, expenses, damages, losses, or claims incurred due to the content uploaded on the website or any related usage. Without limiting the foregoing, the Company reserves the right to delete, block, omit, or modify any user-generated content that violates the Terms of Use, applicable laws, or is deemed inappropriate by the Company, at its sole discretion. Deletion, blocking, omission, or modification in such cases should not be interpreted as acceptance of responsibility for content not uploaded by the Company.

Intellectual Property Rights

All intellectual property rights concerning the Site and the products displayed on it, of any kind and type (whether registered or unregistered), including trademarks, patents, copyrights, designs, trade secrets, the manner of presentation and layout of the Site, databases (including product and service lists, product descriptions, designs, illustrations, photographs, images, maps, audio clips, video clips, text, graphics, etc.), the website code, domain names, and any other content related to the Site and its operation, are the exclusive property of EMEO TEAM and the usage of all aforementioned rights is permitted solely to the Company. Should these intellectual property rights relate to products posted on the Site by vendors or third parties who have authorized the Company to publish such information or rights, that information and those rights shall be the exclusive property of the vendors or third parties (as applicable) and may not be used without the prior written consent of the Company.

You are prohibited from copying, reproducing, publishing, distributing, transmitting, displaying, executing, issuing licenses for, creating derivative works from, selling, marketing, or translating any portion of the Information contained on the Site, including trademarks, images, texts, and website code, without obtaining prior written permission from the Company.

No commercial or alternative use of the Information and/or data published on the Site—including the database, products, product images, and other data available on the site—shall be made without explicit prior written permission from the Company, nor shall any actions be taken that could infringe the Company’s intellectual property rights of any nature.

You are further prohibited from using any information or data published on the Site to display it on another website or within any other service without obtaining prior written consent from the Company, subject to the terms of that consent (if granted). Additionally, you may not collect data from the Site using Crawlers, Robots, or similar software, nor distribute this information commercially. The Site should not be embedded within a frame (iframe), be it visible or hidden, and linking to internal pages (deep linking) is only permitted to the home page.

You may not present the Site in a different design or graphical interface than those created by the Company unless you have received prior explicit written consent for such alterations.

The Company considers a User who uploads an image featuring one of the Company’s products and tags the Company and/or any of its brands on social media as granting permission and inviting the Company and/or its representatives to share the image on the website and/or the Company’s social media platforms, including but not limited to Facebook, Instagram, and more. The User will have no claims or demands against the Company or its representatives regarding such publications. If a User does not wish for their image to be shared in this manner, they are encouraged to contact the Company’s customer service to request removal.

Links to External Websites and Additional Services

The Site may contain links to external websites that are not necessarily operated by the Company. These links are provided solely for the convenience and information of the Users, and the Company has no control over these websites. The Company is not liable for any content on linked websites, and the inclusion of a link to any such site does not imply endorsement of its contents. The presence of links to other sites does not indicate any affiliation with those sites or their operators. The Company does not guarantee the functionality of these links or the websites themselves, nor does it guarantee that they direct to the sites they claim to link to. The Company retains the sole discretion to remove any link from the Site and/or add new ones.

User Commitment

Your use of the Site and your activities therein signify your acceptance of all the terms outlined in the Terms of Use and your commitment to act or refrain from acting accordingly:

1. 1. • The User agrees to all provisions stated in the Terms of Use.
      • The User commits not to upload, transmit, retrieve, distribute, or publish any information or material that includes viruses or any software capable of damaging the Company’s computer systems, including the Site, or that could potentially harm or restrict others from using the Site.
      • The User agrees not to upload, retrieve, transmit, distribute, or publish any information or material that is prohibited from publication due to being threatening, harmful, defamatory, disparaging, racist, pornographic, or otherwise vulgar.
      • The User agrees not to upload, retrieve, transmit, distribute, or publish any information or material that encourages, solicits, incites, or assists another person in committing acts that are illegal or could result in legal liability.
      • The User agrees not to upload, retrieve, transmit, distribute, or publish any information or material that may infringe the intellectual property rights of another, including copyright, privacy rights, or any other proprietary rights.
      • The User agrees not to engage in any commercial use of the content available on the Site.
      • The User acknowledges the inherent limitations of internet security and releases the Company from responsibility in this regard.
      • The User commits not to use the Site in a manner inconsistent with applicable law or any provisions that constitute fraud, alteration, or deletion of information.
      • The User agrees to indemnify and hold the Company harmless for any direct or indirect damages, expenses, losses, or costs incurred by the Company in relation to any claims or demands arising from the Terms of Use or the User’s activities on the Site.

The User acknowledges that, without prejudice to any other rights of the Company, if the Company suspects that the User’s activity on the Site does not align with the provisions of these Terms of Use and/or any law, it may monitor the User’s activity on the Site as legally permitted. The Company retains the exclusive right to immediately terminate the User’s access to the Site, without prejudice to any other rights it may have under the law.

Limitation of Liability

The use of the Site is solely at the User’s own risk.

The Company and/or its representatives shall not be held liable for any direct, indirect, consequential, or incidental damages, or for any losses or deficiencies (collectively referred to as “any damages”) incurred by the User or any third party as a result of the use or purchase made through the Site, whether or not such actions are in breach of these Terms of Use—regardless of the basis of the claim.

Without limiting the generality of the foregoing, the Company is not liable for any losses suffered by the User or any third parties resulting from purchases made on the Site and/or the inability to make a purchase, caused by acts, omissions, or negligence of the Customer and/or any third party, including purchases made via credit cards without the consent of the cardholder, purchasing performed by someone not legally capable of using the Site and/or making purchases, or purchases conducted by third parties using a User’s login details or information that results in damage.

In any case, the Company will not be responsible, and will not bear any liability for any costs, expenses, or payments exceeding the value of the purchased product, nor for any damages that are not direct in nature. The Company is not responsible for any use made by the Customer or any third party of a product in violation of the manufacturer’s or Company’s instructions.

Without limiting the above, the Company will not be liable for any direct, indirect, consequential, or incidental damages arising from accessing or using the Site, or from any inability to access or use the Site for any reason, regardless of the legal basis for such claims (including contractual or tort claims). Additionally, the Company shall not be liable for any disruptions, errors, or omissions in the content of the Site. The use of the Site is at the User’s own risk, and it is clarified that the Company does not endorse or assume responsibility for any external content uploaded by third parties.

Miscellaneous Provisions

The headings of the sections are provided for the sake of ease and user navigation and shall not influence the interpretation of the Terms of Use.

The Company reserves the right to assign its rights under these Terms of Use to any third party as it deems appropriate, without any obligation to publish the details of such assignment on the Site.

Publicly posted content on the Site may be displayed in other media, including but not limited to mobile sites and television platforms.

In cases where the Company does not exercise one or more of its rights under the law or under these Terms of Use, this shall not be construed as a waiver or compromise of the Company’s rights and shall not prevent the Company from exercising its rights in the future.

The Terms of Use and any legal claims arising from the use and/or activities on the Site, including the effectiveness and interpretation of the Terms, shall be governed exclusively by Israeli law, and the sole jurisdiction for any matters related to the Site and its use or arising from it shall reside with the competent courts in Tel Aviv Jaffe (Israel).

Should any provision of these Terms of Use be determined to be invalid or unenforceable for any reason, such provision shall be deemed severed from the Terms and shall not affect the validity or enforceability of the remaining provisions.

This document, including its provisions, is formulated in masculine language solely for convenience, but it refers to all genders equally.

For any inquiries or to exercise your rights as outlined in this document, please contact us using the information provided below:

Contact Information:

EMEO TEAM LTD

Email: contact@emeo.music

We appreciate your cooperation and understanding as we work to provide a secure and user-friendly experience on our website. Thank you for choosing EMEO TEAM LTD.